We want your Gem Sakti shopping experience to be clear and supportive. Return or refund eligibility depends on the product, condition of the item, and circumstances of the request.
Before Sending Anything Back
Please contact us before returning an item. Send your order number, the item you want to return, and the reason for the request. We will review the request and provide the applicable return instructions.
Damaged or Incorrect Items
If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly. Please provide clear photographs of the product, outer packaging, inner packaging, shipping label, and any visible damage. Keeping the original packaging can help us investigate the issue with the courier.
Condition of Returned Products
Where a return is approved, products should be returned in the condition required by the applicable return instructions. Items that have been used, altered, damaged after delivery, or returned without required components or packaging may not qualify for a refund.
Products That May Have Special Conditions
Some products may have product-specific return conditions because of their nature, hygiene considerations, personalization, customisation, or other characteristics. Always check the product description and the return instructions provided by our support team.
Refunds
Once an approved return is received and reviewed, any applicable refund will be processed according to the approved resolution. The time for funds to appear in your account can depend on the payment provider or bank.
Shipping Costs
Whether original or return shipping charges are refundable depends on the reason for the return and the applicable return terms communicated for the order.
Exchanges
If you would prefer an exchange, mention this when contacting us. Availability of the requested replacement item may affect whether an exchange can be offered.
Non-Receipt, Damage, or Courier Issues
For parcels that are lost, delayed, or damaged in transit, please contact us with your order and tracking information. We may work with the courier to investigate the shipment.
How to Contact Us
Email gemsakti41@gmail.com. Please include your order number in the subject or message.
Policy note: This page describes the general process. Any specific return window, product exclusion, or refund condition shown on a product page, checkout, order communication, or approved return instruction may apply to that order.
Last updated: 10 August 2026.