FAQ

About Gem Sakti Products

What kind of products do you sell?

Gem Sakti offers gemstones, malas, bracelets, spiritual accessories, and other products inspired by traditional, spiritual, and astrology-related practices.

Are gemstones natural?

Product-specific information should always be checked on the individual product page. Natural stones can vary in colour, pattern, texture, shape, and inclusions. When a product is described as natural, these variations are normal characteristics of natural material.

Will my product look exactly like the photo?

Not always. Product photographs are intended to represent the item, but natural stones and handmade or traditional products may have individual variations.

Are spiritual or gemstone benefits guaranteed?

No. Information about spiritual, traditional, astrological, energetic, or symbolic associations is provided for informational and cultural purposes and is not a guarantee of a specific outcome.

Orders & Payments

How do I place an order?

Add the product to your cart, review your items, enter your delivery details, and complete checkout using the payment methods displayed by Shopify at checkout.

When will I receive my order confirmation?

After a successful order is placed, Shopify normally sends an order confirmation to the email address entered during checkout. If you cannot find it, check your spam or promotions folder and contact us if needed.

Can I change or cancel an order?

Contact us as soon as possible. We can try to help before the order is processed or dispatched, but a change or cancellation may not be possible once fulfilment or dispatch has started.

Shipping

Where do you ship?

Gem Sakti currently supports shipping destinations including India and a number of international destinations. Availability and shipping charges are confirmed at checkout based on the delivery address.

How can I track my order?

When tracking is available, tracking details are shared after dispatch. Some shipping methods or destinations may have limited tracking visibility.

Can international orders have additional charges?

International customers may be responsible for customs duties, import taxes, local fees, or other charges imposed by the destination country. These charges are generally outside Gem Sakti’s control.

Returns & Refunds

How do I request a return?

Contact us before sending an item back. Include your order number and the reason for the request so we can confirm eligibility and provide instructions.

What if my item arrives damaged or incorrect?

Contact us promptly with your order number and clear photographs of the item, packaging, and shipping label. Do not discard the packaging until the issue has been reviewed.